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FAQs

CatUtopia Pet Resort Frequently Asked Questions

One of the most difficult decisions regarding your pet when going on holidays will be which cattery or boarding facility will you take them to when you go away. We hope that by exploring our frequently asked questions page it brings you peace of mind in knowing why your much loved family member will feel right at home here at CatUtopia.

Below are many of the most frequently asked questions by our customers.

What makes us so special?

Quality

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[accordion-pane title=”Why should I choose Cat Utopia Boarding Resort & Spa as my cat’s ultimate holiday destination?”]

At CatUtopia we understand that nobody likes to leave their fur baby home alone or even with a pet sitter when they go on a holiday. Our facilities make leaving your much loved feline family member a much easier decision to make when you know they will be on holiday too. We pride ourselves/ take pride in our 5 Star cat hotel, and in our care and love for all of our guests. CatUtopia is not just a place to board your fur baby; it’s their ultimate holiday destination! Their home away from home!

At CatUtopia we are dedicated to the highest quality and standards in all that we provide and all that we do. We aim for quality as an uncompromising standard for the service and TLC that we provide for all of our feline guests.

Our nannies are all highly qualified and highly experienced and love what they do. Your fur baby will feel so loved, safe, happy and relaxed in the care of our CatUtopia nannies. Don’t take our word for it, read Testimonials.   from some of our return clients. We also have a 24-hour onsite manager to ensure our guests are never alone. See our Why us  page on the website to see the wonderful nannies that will be caring for your precious fur baby while they are on holiday with us.

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[accordion-pane title=”Does my fur baby have Accommodation options?”]

Yes, your fur baby has the choice of 5 luxury accommodation options to suit all tastes and budgets. CatUtopia sets the benchmark in the quality and comfort of accommodation for our guests. Regardless of which accommodation package you choose for your fur baby all of our packages are 1st class, their home away from home. See our accommodation page of the website for further information.

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[accordion-pane title=”Why should I choose Cat Utopia Boarding Resort & Spa as my cat’s ultimate holiday destination?”]

Yes we can!

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[accordion-pane title=”Do you offer a discount for more than one pussycat from the same family when staying together?”]

Yes we do. See our accommodation page of the website for pricing information or call us to discuss your options.

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[accordion-pane title=”Can I bring kitty’s own bed and toys etc?”]

We would hate to lose your kitties favourite toy, so it’s best just to keep them for the carry cage. We operate like a childcare centre – we like to encourage your kitties to play with new toys, as this is much more exciting for them. Stimulation is key to a happy cat!

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[accordion-pane title=”Can I come and see your facilities before deciding?”]

Yes you can. We would be happy to show you around. As our staff – or nannies as we lovingly call them are always busy attending to our guests, we ask that you phone first to organise a suitable time and day so that we can ensure that one of our lovely nannies is available to show you around CatUtopia.

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[accordion-pane title=”Do you provide a pet taxi service?”]

Yes, we can organise a pre arranged Cat taxi service for an additional fee. We can organise both pick up and return home.

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[accordion-pane title=”My cat/kitten is active is their ample room for my kitty to run around?”]

We have the largest facility for cats only in Australia, though we are also a 40-room cattery, which makes us different, and all of the other areas at CatUtopia are for fun for the kitties. There is always plenty of fun & entertaining things to do. We have 6 ideal play areas with no wire, set amongst peaceful outlooks, on coastal acreage, which makes us all the more the special.

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Boarding requirements

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[accordion-pane title=”What is the minimum age and maximum age that I can send my kitty on holiday?”]

All kittys require their full F3 vaccination before boarding, most cats receive this before they are 12 weeks old. So although there is no minimum age, and no maximum age, there is a requirement for vaccinations.

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[accordion-pane title=”Do they need to be vaccinated?”]

Yes. F3, F4 or F5 given 5 days or greater before check in.

Please note; the further away from check in you vaccinate your pet the stronger protection they will have. To ensure full protection for all pets boarding at CatUtopia each pet must be fully vaccinated. Verification of up-to-date vaccinations is required and we ask clients to present their current certificates prior to boarding with us.

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[accordion-pane title=”What happens if my fur baby gets sick while on holiday?”]

Your kitty will be fully assessed daily by the nannies and if any problems arise we will not hesitate to contact you and take your beloved kitty to our vet for further care.

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[accordion-pane title=”My fur baby has a pre-existing medical condition; can they still holiday at CatUtopia?”]

All allergies and ailments must be declared when booking, so that we know how best to care for your fur baby in your absence. Diabetic cats are most welcome, we can accommodate to round the clock care.

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[accordion-pane title=”My kitty has just started taking medication, are your nannies able to make sure kitty gets their medication while on holiday with you?”]

Our staff are experienced and fully trained to perform such services, if need be. If your cat is on medication, we would appreciate it if you give us details at the time of booking and bring ALL medications with you when checking in. We do administer injections, but you need to check with the Manager that we can do so in your circumstance.

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[accordion-pane title=”Do you have a minimum amount of days my kitty can stay?”]

During peak periods we require a 7day minimum payment. Christmas & Easter.

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[accordion-pane title=”Do you cater for kitties on special diets or with special needs?”]

Yes we can. All of our nannies are fully trained to care for kitties with special needs and special diets. Please discuss details at the time of booking.

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[accordion-pane title=”My cat has behaviour problems are you able to accommodate them?”]

Yes we are able to care for all types of cats. We have different accommodation options, which we can help you decide on what your cat needs. Amanda has 19years experience and can also conduct a behavioural assessment on your cat. Please see our behaviour consultation page for more information.

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[accordion-pane title=”My cat has been in boarding before & did not cope well?”]

We do hear of this a lot as most boarding facilities are for both dogs & cats. CatUtopia is feline only – we only cater for cats and our facility is specially designed for what cats need to feel safe and secure, as this is the most important thing in a felines mind. Remember they are our pets, our loved ones and an important and special part of our family. We know what it takes to help your fur babies transition away from home to be as smooth and stress free as possible.

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Meals

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[accordion-pane title=”What food is given?”]

At Cat Utopia our nannies spend a lot of time preparing our guests meals with TLC. Although our guests receive 2 meals a day, if your kitty requires more or less meals we are able to accommodate this. Please phone to discuss your requirements ahead of kitty’s holiday. See the Menu Menu page on the website for further information.

All diets are catered for and we have 3 different menus to choose from – Food lovers, Banquet and Gourmet. We specialize in giving your cat its home diet; this ensures a smooth transition from home to holiday. Our main dried food given is Australian made holistic Black Hawk

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[accordion-pane title=”How many meals do they get per day?”]

We give all of our guests breakfast & dinner. Usually – dried in the morning & moist at night.

At CatUtopia our nannies spend a lot of time preparing our guests meals with TLC. Although our guests receive 2 meals a day, if your kitty requires more or less meals we are able to accommodate this. Please phone to discuss your requirements ahead of kitty’s holiday.

We also have a kitten & a senior’s package, which includes the extra meal options. extra services

Breakfast & dinner holistic dried food with all diets catered for.

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[accordion-pane title=”Can I bring my own food?”]

Yes you are more than welcome to bring kitty’s own food if you wish. We do not charge any extra for this service if you do. We have a large variety on our menu.

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[accordion-pane title=”Will my cat eat?”]

We have heard that this can be a problem in some boarding establishments & with house sitting. After 19 years of caring for all types of fussy eaters we never have any problems as we give your cat a smorgasbord if they are a bit fussy.

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[accordion-pane title=”Does it smells like a cattery?”]

No, we have a lot of our customers expressing they cannot smell any cats or other cat smells, & that it always smells lovely and not what they may have expected. We ensure only the highest standards of hygiene and cleanliness are followed.

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Play Time

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[accordion-pane title=”Are they allowed out of their room?”]

Yes, they have running or strolling around time, as well as visiting one of the gyms in their part of the facility. We pride ourselves on giving all of our guest some TLF time (tender loving fun time)!

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[accordion-pane title=”How much time is spent with my kitty each day?”]

We treat all of our feline guests as the wonderful individuals that they are & spend as much time as possible to keep your kitty happy. Though some breeds of cats, and cats that have a lot of human contact throughout the day when they are at home, may need extra nanny time. This is when you can add extra services for your kitty’s holiday. Please see extra services

The amount of nanny time will also depend on the cat inclusions in kitty’s accommodation package that you have chosen for them. You have the option of adding extra services to all of our accommodation packages such as extra services jungle gym sessions, additional nanny times or glamour time in our Sparkles Spa Cat Salon – our kitty day spa!

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[accordion-pane title=”Do you let them socialise with other cats?”]

No – our guests do not come into contact with other cats that are not from the same family. We find that all cats have different natures, some are bossy & some are timid and this can create more of the undesirable behaviours at home. All areas within CatUtopia are non communal for physical and mental wellness.

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[accordion-pane title=”Our Jungle Gym Play Area”]

Features a live gum tree for our furry guests to climb, scratch and relax on. This interactive play area consists of an LCD TV screen with cat movies, a large fish tank for your cat’s pleasure, and floor-to-ceiling glass panels for viewing the Japanese garden with its abundance of birds, lizards and insects that are sure to keep your cat visually stimulated and entertained.

Included in the Jungle Gym are numerous places for your cat to relax and enjoy soaking up the glorious sun. While they are enjoying this wonderful area, our Cat Utopia nannies will come in and join them for some fun!

We make them feel safe & secure with our wonderfully designed rooms & cosy places to rest. This also makes for a more enjoyable holiday.We guarantee no mixed play-time in our Jungle Gym Play Area or throughout our facility.

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[accordion-pane title=”Can my cat go outside?”]

We are pleased to announce we have a wonderfully designed facility that incorporates the outside in as much as can be done without bring all the nasties in.

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[accordion-pane title=”Am I able to see if my Fur baby is enjoying their holiday?”]

You can choose the FaceBook Photo Album option for $15 to see a photo album of your cats holiday!

Holiday Activities

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Grooming

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[accordion-pane title=”My cat gets brushed every day at home, are you able to accommodate this?”]

Yes we are able to brush you kitty daily. If your kitty is susceptible to knots we can either do a professional groom to your requirements or we can do a daily brush for a small additional charge.

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[accordion-pane title=”Why do you require my kitty’s nails to be clip?”]

This is a compulsory protocol we have for the safety of your kitty just in case he/she get any of their claws stuck in any materials.

Also, we have helped some kitties where their owner has not noticed that their claws were growing into their pads, so it is good to check every now & again especially for old age cats to be checked monthly.

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Loacation

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[accordion-pane title=”Where is CatUtopia located?”]

We are located in Doyalson on the beautiful Central Coast between Sydney & Newcastle only minutes off the F3 (M1) on lovely coastal acreage.

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If you are unable to come to us, we offer a Cat taxi service that can pick up your fur baby and return them home to you for an additional fee. An after hours check in and check out service is now available seven days a week for your convenience from 7am until 9pm.

Our Transit Lounge check in and check out service is now available seven days a week (see calendar below) for your convenience from 7am until 9pm. With our Transit Lounge, we give you 14hrs of access per day for dropping off and picking up making it far more convenient for our customers.

If you are unable to come to us, we offer a Cat taxi service that can pick up your fur baby and return them home to you for an additional fee

Calendar Image to go on Website

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After your cat’s holiday

After your pet’s holiday, it’s not unusual for habits to change and they may require re adjusting when they get home, just like us when we return from a holiday.

Some common post-holiday behaviour includes:

Over excitement: Your pets are thrilled to have you home and to be home so they may run around and go crazy with excitement and delight from being back with their pack. This usually abates in a day or so.