Cancellation Policy

cat Utopia’s cancellation policy has been formulated to ensure fairness to all customers and staff when people are making bookings. Please make note of the following policies.


All deposits are required within 48hrs of your booking. Your booking is not confirmed until the deposit has been received and we cannot guarantee the space will be available if you have not paid a deposit.


Deposits are non-refundable.

We ask that you check the dates and rooms booked before you pay the deposit, thus confirming your booking.


Christmas time 50% deposit paid by 1st November – non-refundable

Christmas time is Cat Utopia’s busiest time of year and we are often fully booked out, so it is necessary to have your deposit paid by the 1st November to ensure your booking.


We understand that plans do change.

Please contact us as soon as possible.