The office is open Monday to Saturday 8:30am until 11am.
After-Hours Secure Drop-off and Pick-up Area
If you need to drop off or pick up your cat outside of normal office hours (Monday-Saturday 8.30am-11am), then there is a secure after-hours area for you to leave your cat in.
After-hours area is available 7.00am – 9.00pm, seven days a week.
You must let us know the approximate time that you will be arriving, so that we can ensure your cat is ready for your arrival.
How it Works
The pick-up and drop-off area is available between 7am and 9pm, seven days a week. All you have to do is let us know when you’re likely to arrive so that we can keep an eye out for your car and have your cat (or its accommodation) ready.
Those customers wishing to use this service are given a security pin code when they have booked and paid for their accommodation.
Your cat will only stay in the drop-off area for approximately 30-45 minutes, depending on what time you leave it there. For example, if you leave your cat at 7.45am it will be taken to its room at 8.30am when the office opens, or if you leave your cat at lunchtime it will be taken to its room during one of the regular meal times.
Please note, it is important for you to let us know what time approximately you will be arriving so that we can make sure your cat is ready and waiting for you when you arrive or, if dropping it off, so that we move your cat to its room as soon as possible.
If you are leaving your cat, especially for the first time, you must ensure that your booking form is fully completed so that we have all the necessary information to ensure a happy and safe stay for your cat.
You must also provide proof of your cat’s current vaccination. This can either be faxed or emailed to us before you arrive or you can leave a copy with your cat.
Blank booking forms are left in the drop-off area should you forget to bring the form with you.
All boarding fees must be paid PRIOR to your arrival if you wish to use this service.
If you need more information, please call the office on 02 4358 2608.